Privacy policy

Last updated: October 2026

1. Who we are

This website is operated by Envy Finpro (Pty) Ltd t/a Monte La Vue Boutique Hotel (“Monte La Vue”, “we”, “us”), 60 Turaco St, Norscot, Sandton, 2055, South Africa. We are the “responsible party” under the Protection of Personal Information Act 4 of 2013 (“POPIA”).

2. Our Information Officer

Information Officer: contact bookings@montelavue.com (please mark your message for the attention of the Information Officer)
General contact: bookings@montelavue.com · phone (to speak to a person): +27 10 010 8148 · WhatsApp assistant: +27 60 963 2170

3. What personal information we collect

• Booking information: name, contact details, travel dates, number of guests and special requests, collected when you book through our booking engine (NightsBridge) or by email, phone or WhatsApp.
• Check-in information: identification details we are required to record when you stay with us.
• Payment information: processed by our payment providers (for example NightsBridge payments or PayFast). We do not store full card numbers on this website.
• Enquiries: the details you send us through website forms, email, phone or WhatsApp, including table, event and extras requests.
• Website data: technical information such as IP address, device and pages visited, collected through cookies and analytics.
• On-site services: restaurant, bar and spa purchases charged to your booking or account.

4. Why we use it

• To take, manage and confirm bookings and requests, and to provide your stay and services (performance of a contract).
• To take payments, issue invoices and keep financial records (legal obligation and contract).
• To communicate with you about your booking or enquiry.
• To keep our guests, staff and property safe and to meet legal requirements.
• To improve our website and services (legitimate interest).
• To send marketing, only where you have agreed or as POPIA allows. You can opt out at any time.

5. Who we share it with

We share personal information only where needed, with operators and service providers who act for us, including:

Provider	Purpose
NightsBridge	Online booking engine and reservation system
Payment providers (e.g. PayFast)	Online payments
Google (Site Kit / Analytics, Maps, YouTube)	Website analytics, maps and embedded video
Chatbase	AI chat assistant on our website
WhatsApp (Meta)	Messaging when you contact us on WhatsApp, including our AI WhatsApp assistant
Website hosting and email providers	Hosting this website and handling email

We may also disclose information where the law requires it, for example to authorities. We do not sell your personal information.

6. Transfers outside South Africa

Some of these providers store or process data outside South Africa. Where that happens, we take reasonable steps to make sure your information is protected as POPIA requires.

7. How long we keep it

We keep personal information only as long as needed for the purposes above or as the law requires. Where the law sets a minimum period (for example for tax and accounting records), we keep the information for that period. You can ask our Information Officer about retention at any time.

8. How we protect it

We use reasonable technical and organisational measures to protect personal information, including secure payment providers, access controls and limiting who can see guest information. If a security compromise affects your information, we will notify you and the Information Regulator as POPIA requires. Please do not send card numbers, banking details or ID documents by email or WhatsApp unless we ask you to use a secure method.

9. Cookies and analytics

Our website uses cookies to work properly and to understand how it is used. These include Google tag/Analytics and embedded content such as Google Maps and YouTube. You can control cookies in your browser settings. The “Build your stay” planner and contact forms on this website do not store what you type on our servers. They prepare a message that you send yourself by WhatsApp or email.

10. Your rights

Under POPIA you may ask us to confirm whether we hold your personal information, access it, correct it, delete it where we no longer need it, or object to our processing of it. You may withdraw consent you have given us. To do so, email our Information Officer (section 2). We may need to verify your identity first.

11. Complaints

If you are unhappy with how we handle your information, please contact our Information Officer first. You may also complain to the Information Regulator (South Africa): POPIAComplaints@inforegulator.org.za · enquiries@inforegulator.org.za · 010 023 5200 · Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191 · inforegulator.org.za.

12. Children

We do not knowingly collect personal information about children except as needed for a booking made by a parent or guardian (for example the number and ages of children staying).

13. Changes to this policy

We may update this policy. The latest version will always be on this page, with the date above.